What is the minimum order quantity for custom packaging?What is the minimum order quantity for custom packaging?
MOQ depends on pouch size, printing process and order requirements. For larger pouches above 20 cm, the typical MOQ is around 20,000–30,000 pieces. Smaller pouches may require higher quantities due to printing plate and production setup requirements. Alternative order quantities may be available depending on pouch specifications and production requirements.
Can I provide my own artwork for custom packaging?
Yes. We accept high-resolution vector files such as AI, PDF and CDR. Please include pouch dimensions, structure and colors, along with the required copy and regulatory information. If your artwork is not yet print-ready, our team can help with layout adjustments and print-ready file preparation.
Can you provide packaging design support?Can you provide packaging design support?
Yes. We can assist with packaging layout, dielines, size specifications and artwork optimization. For full branding or original artwork development, we can coordinate with professional design partners.
What payment methods do you accept?
We accept bank transfer and other agreed payment methods. Payment terms may vary depending on order value, destination and cooperation history. Please contact our sales team for the available payment options for your order.
What is the production lead time for standard custom orders?
Lead time depends on pouch type, printing process and order quantity. Standard custom orders typically take around 7–15 working days, while complex structures or special processes may require additional time. Repeat orders can usually be completed faster.
What information is included in a custom packaging contract?
The contract typically covers material structure, dimensions, artwork, order quantity, lead time, pricing, payment terms, quality requirements and after-sales terms. Key production specifications are confirmed in writing before production begins.
What file formats are accepted for custom packaging artwork?
Vector files such as AI, PDF and EPS are preferred for sharp printing results. Low‑resolution JPG images are not recommended.
Is there any extra setup fee for new custom packaging projects?
Plate‑making fees depend on printing processes. We will list all related charges clearly in your formal quotation.
Can I modify my packaging design after production has started?
Design modifications are still possible after production starts, but additional costs will apply due to material waste and re‑tooling work. Any changes need our prior confirmation.
What is the deposit requirement for custom packaging orders?
We require a deposit percentage to start production, with the balance settled before shipment. Exact ratio will be stated in your proforma invoice.
Can I get physical pre‑production samples of custom packaging?
Physical pre‑production samples can be produced. Sample cost and lead time will be quoted separately before sampling
What if some finished custom packaging units fail quality checks?
Non‑conforming products will be reworked or reproduced. We aim to deliver qualified goods matching your specifications.
What factors can affect production lead time?
Lead time mainly depends on pouch structure, printing process and finishes, order quantity, and the timing of your artwork approval. The more standard your specifications and the sooner they are confirmed, the easier it is to keep the schedule. For tight deadlines, expedited production may be available when confirmed before ordering.
Will you provide samples for approval before mass production?
Physical sample pouches can be provided before mass production so you can review the material, dimensions, print result and construction. Mass production then proceeds based on the approved sample specifications. For overseas orders, samples can be shipped by international express.
Do you support pre-shipment inspection? What quality standards apply?
Pre-shipment inspection can be arranged on-site, through a third party, or via remote production samples. Before shipment, checks cover appearance, dimensions, seal strength and seal integrity. Domestic and overseas orders follow the same quality control standards to maintain consistent inspection standards.
Do you accept overseas orders? What shipping methods and trade terms do you support?
We accept custom packaging orders worldwide. For domestic delivery we use courier services, freight carriers or dedicated vehicles; for overseas orders we can arrange sea, air or international express. The transport method is confirmed based on destination, volume, timing and the agreed Incoterms, such as EXW, FOB, CIF or DDP.
Can we designate our own freight forwarder for export shipping?
Yes. If you prefer to use your own freight forwarder, we can coordinate packing and warehouse handover and prepare the necessary export documentation, with final delivery arranged under the agreed Incoterms.Yes. If you prefer to use your own freight forwarder, we can coordinate packing and warehouse handover and prepare the necessary export documentation, with final delivery arranged under the agreed Incoterms.Yes. If you prefer to use your own freight forwarder, we can coordinate packing and warehouse handover and prepare the necessary export documentation, with final delivery arranged under the agreed Incoterms.
Do you support split production runs and delivery to multiple addresses?
Yes. We can schedule split production runs and deliver to multiple addresses, and overseas orders can be shipped in batches and via multiple ports when needed. Please confirm these arrangements before the order is confirmed.
What causes delays in mass‑production schedules?
Potential delays may come from artwork confirmation, material supply shortages, or special custom requirements. We will notify you promptly once risks appear.
How do you manage quality consistency during large‑batch production?
We carry out periodic inline inspections throughout production. Finished goods will also go through random sampling checks before packing.
Can production be expedited if I have an urgent order?
Rush production is subject to our current production schedule. Share your target delivery date, we will evaluate whether fast‑track service is available.
What happens if goods arrive with manufacturing defects?
Please submit defect photos within the agreed time frame. We will discuss replacement, partial refund or other feasible solutions accordingly.
Can you arrange combined shipment for multiple separate orders?
Consolidated shipment is available. Please inform us in advance so we can coordinate production and warehouse arrangement.
Do you offer material traceability for exported goods?
Yes, we can provide material‑related documentation upon request to satisfy import‑country compliance requirements.
Have Questions About Custom Packaging?
Tell us about your product and packaging requirements, and our team will help you find the right solution.
